Shipping policy
We aim to deliver your orders as quickly and safely as possible.
1. Processing Time
• 1–3 business days for ready-stock items
• 5–7 business days during launches, sales, or peak periods
(Processing times do not include weekends or public holidays.)
2. Shipping Duration
Estimated delivery times:
• West Malaysia: 2–5 business days
• East Malaysia: 3–7 business days
• Singapore / Brunei: 5–10 business days
• International: 7–14 business days
Actual delivery times may vary depending on courier performance.
3. Shipping Fees
Shipping fees are automatically calculated at checkout based on weight, location, and courier rates.
4. Tracking Information
Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp.
5. Failed Delivery or Returned Parcels
If a parcel is returned due to:
• Wrong or incomplete address
• Unclaimed parcel
• Failed delivery attempts
Customers are required to pay reshipping fees.
6. Lost or Stolen Parcels
We are not responsible for parcels marked as “Delivered” by the courier.
However, we will assist in filing a courier investigation where possible.
7. Contact Us
For delivery or shipping-related enquiries:
📧 hawarizwana.co@gmail.com
📱 013-558 2298